We handle your entire switch. Your team feels  nothing.

The #1 reason businesses stay with a bad IT provider isn't satisfaction — it's fear of the transition. So we fixed that. Documentation, credential recovery, old-provider coordination, zero-showtime cutover — all on us.

THE CLEAN BREAK
We own the entire exit —contracts, data recovery, handoff, cutover, and staff communication. If your old contract has an early termination fee under $1,000, we'll credit it against your first three months. You don't pay us a cent until your environment is fully live and stable.


+ We pay your ETF up to $1,000 + Zero-downtime cutover guaranteed
+ No payment until you're live & stable + We deal with your old provider, not you

START THE CLEAN BREAK

What "We handle it" Actually Means

It's not that you don't know your current IT provider is underperforming. It's that switching feels like a bigger risk than staying. We hear the same four fears on every first call. Here they are — and here's what we do about each one.

Already had an incident and need to move in 48 hours? We can do emergency transitions too.
Call now -503-766-5985

1 in
4

West Coast SMBs want to switch MSPs right now. The transition is what's stopping them.

$
10
k+

Per hour of downtime for 73% of SMBs. A botched handoff can cost more than a year of IT fees.

1-
2
wk

Is all a proper MSP transition takes. The fear is almost always bigger than the actual event.

98
%+

Client satisfaction at Heroic across Oregon, California, and Washington since 2011.

Why People Stay Stuck
You already know you should switch.
This is what's stopping you.

It's not that you don't know your current IT provider is underperforming. It's that switching feels like a bigger risk than staying. We hear the same four fears on every first call. Here they are — and here's what we do about each one.

THE CLEAN BREAK INCLUDES

Everything that makes switching feel impossible — we own it all.

 Contract review — we find your exit window before you sign with us

Documentation recovery — even if the old MSP won't cooperate

Old provider coordination — we make the calls, not you

After-hours cutover — your team notices nothing on Monday

30-day hypercare period — enhanced support while your team settles in

Staff communication templates — we draft the internal announcement for you

Security audit on day one — we close whatever gaps your old MSP left open

Early Termination Fee Credit
If your current contract carries an ETF under $1,000, we credit that amount against your first three months with Heroic. Leaving your old provider shouldn't cost you money.

The Timeline

From decision to done in 1-2 weeks.

Every phase is owned by Heroic. Your job is to approve. That's it.

01
Contract review & exit mapping

 



We read your current MSP agreement, find your notice window, calculate any ETF, and map your legal path out. You don't touch it.
Heroic owns this

 
 

02
Environment discovery

 



We document your full stack — devices, network, cloud, vendors, passwords, licenses. Even if your old MSP won't share, we find out what we need.
Heroic owns this
 

03
Old provider notification

 



We contact them directly with the formal handover checklist. We handle the friction. You're CC'd but don't need to do anything.
Heroic owns this

 
 

04
After-hour cutover

 



We execute the migration on a Friday night or weekend. All systems tested before your team arrives Monday. Zero drama for your staff.
Heroic owns this
 

05
Billing starts when you say so

 



We run a 30-day hypercare period. Once you confirm everything is right and stable, billing begins. Not before. Your call, not ours.
You control this

 
 

Three conversations
we have every week.
Heroic_Tech_Manage_Illustration_200px

Frustrated & Stuck

Your current MSP is slow, invisible, or reactive. You've been meaning to look around, but the transition feels like more work than it's worth.

"I know I should switch. I just don't have the bandwidth to deal with the chaos."

THE CLEAN BREAK REMOVES THAT CHAOS
Recurso 7

Post-Incident

Something just went wrong — an outrage, a near-miss, a breach scare. You need to move fast but can't afford to pick wrong again.

"We need to switch immediately. But the last time we rushed a decision like this it cost us six months."

WE CAN TAKE OVER IN 48 HOURS IF NEEDED
Heroic_Tech_Transform_Illustration_200px

Growing Fast

You've outgrown your current provider. Your team doubled, your compliance requirements changed, and your IT can't keep up.

"Our IT worked fine at 20 people. At 60 it's actively holding us back."

TALK ABOUT SCALING WITH US

Client Stories

They had the same fears you do right now.

Heroic_Tech_Testimonial_Illustration
My law firm has been relying on Heroic's IT services for several years now. Heroic's expertise is top notch and its response/resolution time is always remarkable. We couldn't provide the quality of legal services our clients expect of us without Heroic's expert help.
Michael Whitener
I've worked with the Heroic team for several years. Initially via a shared client and then hiring them as my "IT Department". Everyone I've worked with on Heroic's team is responsive, knowledgeable and professional. Whatever computer need arises, they're on it. Instead of getting frustrated by technology, get Heroic, the peace of mind is priceless. They are part of my team, part of my business, trusted colleagues.
Linda Hammons
Computer problem? Call Heroic first! They are the super heroes of all things technological. We needed a new Wifi system -- should be easy, right? Unplug the bad, plug in the new? Nope - not so fast my tech-challenged friend! One phone call to Heroic, Nick arrived on site, diagnosed, fixed us up, tested everything and we were back in business. Thanks so much for quick competent service. We definitely recommend you to others.
Chris Baidenmann
20 years working alongside the Heroic team across data centers, on-site deployments, and cloud migrations. Top-notch professionals with experience you can feel.
John Matthews

Get Started

The switch you've been putting off ends here.

Fill out the form. An engineer — not a salesperson — calls you within one business day. We'll review your current contract, walk you through our transition process, and tell you exactly what The Clean Break looks like for your environment.

No deck. No pitch. Just a real conversation about whether we're a fit.

Oregon
503-766-5985
California
408-533-8890
Washington
206-312-6540

Start The Clean Break - An engineer calls you — not a salesperson.
Menu
Locations

California Office
Phone: 408-533-8890

Oregon Office
Phone: 503-766-5985

Washington Office
Phone: 206-312-6540

Email: hello@heroictec.com

Benefits of working with Heroic

Save Time

Reduce Downtime

Save Money

Improve Security

What we offer

Managed IT Services Beaverton, OR

IT Support in Beaverton, OR

Managed IT Services for Law Firms, Portland

© 2026 Heroic Technologies

Linkedin YouTube
Return to top